Your call is (not that) important to us : Customer service and what it reveals about our world and our lives / Emily Yellin .

Por:

Yellin, Emily, 1961- [autor]

Tipo de material: Texto

TextoIdioma: Inglés Editor: Nueva York : Free Press , 2009Descripción: 291 páginas ; 23 cmISBN:

978-1-4165-4690-0

Tema(s):

Clasificación CDD:

658.812 Y437y

Resumen: An assessment of the human reasons behind what the author identifies to be a trend in poor-quality call-center customer service evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates. 35,000 first printing.

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Existencias
Tipo de ítem	Biblioteca actual	Signatura topográfica	Estado	Fecha de vencimiento	Código de barras
Libro	Biblioteca Universidad de la Libertad	658.812 Y437y (Navegar estantería(Abre debajo))	Disponible		UL313'1

An assessment of the human reasons behind what the author identifies to be a trend in poor-quality call-center customer service evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates. 35,000 first printing.

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Your call is (not that) important to us : Customer service and what it reveals about our world and our lives / Emily Yellin .

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