Lean Six Sigma for service : How to use Lean Speed and Six Sigma Quality to improve services and transactions /
George, Michael L.
Lean Six Sigma for service : How to use Lean Speed and Six Sigma Quality to improve services and transactions / Michael L. George . - 400 páginas ; 23 cm.
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
Reduce service costs by 30 to 60 percent
Improve service delivery time by 50 percent
Expand capacity by 20 percent without adding staff
0-07-141821-0
CONTROL DE CALIDAD--METODOS ESTADISTICOS
EFECTIVIDAD ORGANIZACIONAL
658.5620 / G3471l
Lean Six Sigma for service : How to use Lean Speed and Six Sigma Quality to improve services and transactions / Michael L. George . - 400 páginas ; 23 cm.
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
Reduce service costs by 30 to 60 percent
Improve service delivery time by 50 percent
Expand capacity by 20 percent without adding staff
0-07-141821-0
CONTROL DE CALIDAD--METODOS ESTADISTICOS
EFECTIVIDAD ORGANIZACIONAL
658.5620 / G3471l
