George, Michael L. <br/><br/>
Lean Six Sigma for service :   How to use Lean Speed and Six Sigma Quality to improve services and transactions / 
Michael L. George . 
 - 400 páginas ;  23 cm. 
<br/><br/> Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.<br/><br/>Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.<br/><br/>Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:<br/><br/>Reduce service costs by 30 to 60 percent<br/>Improve service delivery time by 50 percent<br/>Expand capacity by 20 percent without adding staff 
<br/><br/><label>ISBN: </label>0-07-141821-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/> CONTROL DE CALIDAD--METODOS ESTADISTICOS<br/> EFECTIVIDAD ORGANIZACIONAL
<br/><br/><label>Dewey Class. No.: </label>658.5620  / G3471l