Yellin, Emily  1961- <br/><br/>
Your call is (not that) important to us :   Customer service and what it reveals about our world and our lives / 
Emily Yellin . 
 - 291 páginas ;  23 cm. 
<br/><br/> An assessment of the human reasons behind what the author identifies to be a trend in poor-quality call-center customer service evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates. 35,000 first printing. 
<br/><br/><label>ISBN: </label>978-1-4165-4690-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>RELACIONES PUBLICAS EN CORPORACIONES<br/> RELACIONES CON LOS CLIENTES
<br/><br/><label>Dewey Class. No.: </label>658.812  / Y437y