TY  - BOOK
AU  - Yellin,Emily
TI  - Your call is (not that) important to us : : Customer service and what it reveals about our world and our lives 
SN  - 978-1-4165-4690-0
U1  - 658.812 
PY  - 2009///
CY  - Nueva York
PB  - Free Press
KW  - RELACIONES PUBLICAS EN CORPORACIONES
KW  -  RELACIONES CON LOS CLIENTES
N2  - An assessment of the human reasons behind what the author identifies to be a trend in poor-quality call-center customer service evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates. 35,000 first printing
ER  -