TY  - GEN
AU  - Reardon,Kathleen Kelley
TI  - 7 Things to Say When a Conversation Turns Negative
N1  - Bloque: ULHabilidades
N2  - The article suggests tactics for responding to a conversation that turns negative to avoid damage to an important relationship or disarm a threat to credibility that include reframing or casting the issue in a different light, rephrasing and use of an earlier success to redefine a current failure
UR  - https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=118686154&lang=es&site=ehost-live
ER  -