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7 Things to Say When a Conversation Turns Negative.
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En: Harvard Business Review Digital Articles 5/11/2016, p2-4Resumen: The article suggests tactics for responding to a conversation that turns negative to avoid damage to an important relationship or disarm a threat to credibility that include reframing or casting the issue in a different light, rephrasing and use of an earlier success to redefine a current failure.
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| Tipo de ítem | Biblioteca actual | Signatura topográfica | Estado | Fecha de vencimiento | Código de barras | |
|---|---|---|---|---|---|---|
Recurso electrónico
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Biblioteca Universidad de la Libertad | Disponible |
The article suggests tactics for responding to a conversation that turns negative to avoid damage to an important relationship or disarm a threat to credibility that include reframing or casting the issue in a different light, rephrasing and use of an earlier success to redefine a current failure.
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