000			01634nam a22002537a 4500
001			299
003			Libertad
005			20240102173645.0
007			ta
008			230804s2003 nyu||||g |||| 00| 0 eng d
020			_a0-07-141821-0
040			_aLIBERTAD _bspa _cLIBERTAD _dLIBERTAD _erda
041	0		_aeng
082	0	4	_a658.5620 _bG3471l
100	1		_aGeorge, Michael L. _91370
245	1	0	_a Lean Six Sigma for service : _bHow to use Lean Speed and Six Sigma Quality to improve services and transactions / _cMichael L. George .
264	3	1	_aNueva York : _bMcGraw-Hill , _c2003 .
300			_a400 páginas ; _c23 cm.
520	3		_aMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
650	1	4	_a CONTROL DE CALIDAD _vMETODOS ESTADISTICOS _91371
650	2	4	_a EFECTIVIDAD ORGANIZACIONAL _91372
942			_2ddc _cLB _n0
999			_c299 _d299