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| 016 | _a118686154 | ||
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_aReardon, Kathleen Kelley _g1 _91812 |
| 245 | 1 | 0 | _a7 Things to Say When a Conversation Turns Negative. |
| 520 | _aThe article suggests tactics for responding to a conversation that turns negative to avoid damage to an important relationship or disarm a threat to credibility that include reframing or casting the issue in a different light, rephrasing and use of an earlier success to redefine a current failure. | ||
| 521 | _aBloque: ULHabilidades | ||
| 773 |
_tHarvard Business Review Digital Articles _g5/11/2016, p2-4 _h3p |
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_uhttps://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=118686154&lang=es&site=ehost-live _yAcceso |
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